Company Type


Job Function

Loan Processing

Job Region


RCN Capital is a national, direct, private lender headquartered in South Windsor, CT. The company was established in 2010 to provide time-sensitive, bridge financing to real estate investors to fund the purchase of non-owner occupied residential and commercial properties, provide bridge loans, and provide real estate-backed lines of credit.

RCN Capital is seeking a Servicing Lead who will be responsible for overseeing the daily collections operations of their subsidiary, Elite Commercial Servicing. Day-to-day responsibilities will include the ongoing support and servicing of all loans, systems used, personnel, and special projects as directed by the AVP, Loan Servicing.

Primary Responsibilities:

  • Provide leadership to assigned personnel through effective goal setting, delegation, and communication. Conduct staff meetings as required.
  • Ensure assigned personnel are well trained and effective.  Conduct performance appraisals as required.
  • Interact with all clients, responding to inquiries in a courteous, professional, and timely manner.
  • Ensure appropriate controls are maintained by reviewing mortgage related activity reports daily.
  • Standardize Operating Procedures
    • Develop and implement operational procedures.
  • Employee Training
    • Promote the company culture through coaching, training, and staff motivation.
    • Completes and/or oversees product knowledge and systems training for department personnel.
  • Personnel Oversight:
  • Coordinate department workflow integrations, standardize operating procedures, coordinate time-off requests, mediate concerns between departments, and conduct employee training
  • Default Servicing personnel
    • Collections Specialists – Past Due Payments
    • Collections Specialist – Maturing Loans
  • Workflow Oversight:
  • Default Servicing
    • Collections
      • Oversight of maturing loans
  • •    Timely processing of notifications and letters; pre & post maturity
    • Oversight of loans that are past due
  • Timely processing of returned payment notices, late notices, etc.
    • System status updates; convo log maintenance
    • Process payments
    • Insurance & R/E Tax tracking
    • Foreclosure Process
      • Communicate with legal counsel to move loans to foreclosure
      • Work with foreclosure team
  • SOI’s, Payoff Letters, Re-Instatement letters
    • REO

Required Skills:

  • Strong computer skills, specifically with MS Excel
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced work environment
  • Ability to work in a team-oriented environment
  • Strong attention to detail and focus on accuracy

Required Experience:

  • At least 3+ years working in a default servicing role
  • At least 3+ years of supervisory experience in a professional environment
  • Experience with LMS/LOS or other lending systems


  • Associate’s degree required in Real Estate, Communications, Business, Business Management, or related field
  • Bachelor’s degree preferred in Real Estate, Communications, Business, Business Management, or related field


  • Full Time
  • Monday-Friday, 9:00AM to 6:00PM

RCN Capital

RCN HR Department

Job Location:
75 Gerber Road East, South Windsor, CT, USA


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